Returns & Exchanges
At Warner's Distillery, we want you to be completely satisfied with your farm-grown gin and spirits. If your order isn't quite right, we offer a 14-day return window for unopened and sealed products to ensure your peace of mind.
Contact Our Team
Email our customer service team within 14 days of receiving your order, providing your order number and the reason for your return.
Secure Packaging
Ensure the bottles are in their original, unopened condition and securely packaged in the original shipping box to prevent breakage during transit.
Dispatch the Return
Ship the package back to our distillery using a tracked courier service; please note that customers are responsible for return shipping costs unless the item is faulty.
Quality Inspection & Refund
Once our team receives and inspects the seal of the product, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing